I was suddenly charged 10 pound extra a month despite the deal still being available

[amyb39462689]

I had previously paid 16 a month for the creative cloud however it suddenly started charging me more despite the offer still being available I don't understand why this happened or how I can get a refund for the extra I paid despite recieving the exact same products.

[Ani*Adobe · Accepted solution]

Hi there,

Adobe Creative Cloud Complete subscription for the reduced price of £196.30/year (£16.24/month) (plus applicable taxes/VAT/GST) for the first year only. Please see t/c here - https://www.adobe.com/uk/offer-terms/ccm_ste_offer.html

^Ani

[amyb39462689]

How come I have changed back over to the original plan again then?

[LinSims]

The introductory pricing is only available to new users, and is only for the first year of the subscription.

Have you had your subscription for a full year and just started your second? If so, the introductory pricing is no longer available to you. Once the first year is finished, you are charged the subscription at its full price. 

[LinSims]

FYI, Adobe's position is that it is unwise to post personally identifying information, including emails, phone numbers, and account numb....

Given that, I strongly urge that you request a name change. Would leylatimur suit?