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I would like to know if there is any way to cancel this subscription without paying[Title edited]

New Here ,
Nov 28, 2019

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Hello ,
My name is Marc and I am a student of Graphic Design in Spain, I have a problem and I would like to solve it but I don't know how.
A month ago I made an annual adobe subscription by mistake thinking that this is monthly,
I tried to cancel this subscription today but it asks me for a payment of 88 euros.
I would like to know if there is any way to cancel this subscription without paying,
since the programs do not work properly for me and I am paying for nothing. Thank you very much,
I wait for an answer

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I would like to know if there is any way to cancel this subscription without paying[Title edited]

New Here ,
Nov 28, 2019

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Hello ,
My name is Marc and I am a student of Graphic Design in Spain, I have a problem and I would like to solve it but I don't know how.
A month ago I made an annual adobe subscription by mistake thinking that this is monthly,
I tried to cancel this subscription today but it asks me for a payment of 88 euros.
I would like to know if there is any way to cancel this subscription without paying,
since the programs do not work properly for me and I am paying for nothing. Thank you very much,
I wait for an answer

Topics

Billing

Views

51

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Nov 28, 2019

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Your post branched and moved to Get Started board.

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Most Valuable Participant ,
Nov 28, 2019

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Since you say you did not buy the actual monthly plan, you agreed to a one year contract

SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/...

 

When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/misc/subscription_terms.html
-LOTS of screen pics of the terms https://community.adobe.com/t5/Get-Started/Creative-Cloud-One-Years-Subcription-help/td-p/10379854 in reply #4
-Purchasing FAQ https://community.adobe.com/t5/Get-Started/Purchasing-FAQ-How-do-I-purchase-a-Creative-Cloud-members...

 

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