Ich erhalte permanent Bestätigungscodes

New Here ,
Oct 24, 2020

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Hi,

da es anscheinend keine annehmliche Möglichkeit gibt den Support bei solchen Problemen zu erreichen nun hier.

 

Ich erhalte seit etwa 2 Wochen in regenmäßigen Abständen Bestätigungscodes, ich nehme an für Passwortresetanfragen. Das stellt sicherlich irgendeine Form von Angriff dar.

 

Was kann ich dagegen tun?

 

Für Tipps bin ich sehr dankbar.

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Most Valuable Participant ,
Oct 24, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Oct 24, 2020

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1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below and change your password and manage 2-step verification.

https://account.adobe.com/security
2. If you still need help, scroll down to Contact Adobe on the same page.
3. Click the chat icon. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://www.adobe.com/about-adobe/contact.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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