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IChanginf primary email adress and I entered the address incorrectly and now cannot change it

New Here ,
Apr 04, 2020

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Good day folks 

I have a company subscription.  It was set up with a primary email address of xxx.xxx@company.com  I changed my company address to xxx.yyyy@company.com.  I tried to change my primary Adobe adress to the new address and it errored and said I must enter a valid address.

 

I tried to change it to a home address to try to understand the problem but by accident I mistyped the address to an invalid address.  It accepted this invalid address.......arg and is trying to verify it, which I cannot.  I now cannot fix the address.  My original company address will permanently change very shortly.

 

Can someone please assist, Thank you

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Account management, Creative Cloud

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IChanginf primary email adress and I entered the address incorrectly and now cannot change it

New Here ,
Apr 04, 2020

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Good day folks 

I have a company subscription.  It was set up with a primary email address of xxx.xxx@company.com  I changed my company address to xxx.yyyy@company.com.  I tried to change my primary Adobe adress to the new address and it errored and said I must enter a valid address.

 

I tried to change it to a home address to try to understand the problem but by accident I mistyped the address to an invalid address.  It accepted this invalid address.......arg and is trying to verify it, which I cannot.  I now cannot fix the address.  My original company address will permanently change very shortly.

 

Can someone please assist, Thank you

Topics

Account management, Creative Cloud

Views

28

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Apr 04, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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