Illustrator no longer included in my plan?

New Here ,
Jan 12, 2021

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I recently changed my email and payment information. That's it. The main apps I use are Lightroom, Photoshop, Illustrator, Acrobat, Premiere, and InDesign. Mainly I just use Illustrator and Acrobat.

 

But after changing my Account info, I no longer have access to Illustrator, Acrobat, Photoshop, or Indesign. It just gives me the option to start a 7-day free trial or buy it. But I still have access to all other Abobe apps. This is supposed to be the student plan that includes everything but not it only DOES NOT include the ones I need. I also don't have access to activate fonts from the Adobe Fonts website or get on chat with the support.

 

Again, the only thing that changed on my account was the card number.

Can anyone help?

TOPICS
Activation billing and install, Bug, How to

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Most Valuable Participant ,
Jan 12, 2021

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html

OR

Contact support (this is a public forum, not support)

Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Jan 12, 2021

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Are you subscribed to the ALL APPS plan?

 

With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below to confirm what you have.

https://account.adobe.com/plans

1. Open CC Desktop App.
2. Click your Avatar (top right image) > Preferences > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar again.
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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