incorrect billing info

New Here ,
Oct 02, 2020 Oct 02, 2020

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an “incorrect billing info pops up when i try to proceed with the payment although everything is correct”

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Download and install, Problem or error, Windows

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correct answers 1 Correct Answer

Adobe Community Professional , Oct 02, 2020 Oct 02, 2020
Hello,Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.https://helpx.adobe.com/contact.htmlClick on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human....

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Adobe Community Professional ,
Oct 02, 2020 Oct 02, 2020

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Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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LEGEND ,
Oct 03, 2020 Oct 03, 2020

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Is your CC card listed in the same country as where your Adobe ID if from?

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