I'm a university student and I used my student email to buy and download the student version of the Creative Cloud App on my laptop but Photoshop and InDesign (the two main programmes that I need) are not installing and I keep getting a message that tells me if I want to use any of the two then I'd have to buy the programmes seperately even though I already the bought the Student plan that's supposed to include them. This issue is the same with every other programme on the Creative Cloud App. I searched on the Adobe website to try and solve the issue but nothing seems to be working.
Since I'm unable to use any of the programmes I want to cancel the plan but the option to do so is not available. I don't want to pay for the plan when none of the programmes are working and I don't know how to resolve the issue. It's been more than 24 hours now since I completed the payment and the problem is still the same.
Can someone please help me resolve this issue as soon as possible because I don't want to pay for it when I don't have any of the programmes working. Thank you
I'm trying to cancel my plan at the moment and I have been to the page of the link that you've provided. The option to manage or view the plan is not available and when I open to the Plans section of my profile it says that there are no items available. I'm not sure if the payment has been processed or if there was an issue with my account.
I have spoken to the IT Administrator of my university and was told that the university will provide the programmes for me in the coming academic year so I decided that I want to cancel my plan. But when I try to view my plans it says that there are no items available. I've checked the system requirements, restarted the laptop and tried uninstalling and reinstalling the Creative Cloud but it still didn't work.
I really hope that I can find a solution because I really don't know how to make sure that the plan has been cancelled.