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Installation of apps

New Here ,
Jan 28, 2020

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Last night I signed up for the Student account. The computer I got had previous versions of Creative Suite. I tried to signed in with my account but they are all showing "Start Trial" instead of "Install" (Except for a couple apps). So I thought they were different versions or something, so I decided to uninstall all the apps. Again I'm only showing "Start Trial". Should I uninstall everything? Including Creative Cloud Desktop and reinstall everything again?

 

Thanks. 

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Account management, Activation, Installation

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Installation of apps

New Here ,
Jan 28, 2020

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Last night I signed up for the Student account. The computer I got had previous versions of Creative Suite. I tried to signed in with my account but they are all showing "Start Trial" instead of "Install" (Except for a couple apps). So I thought they were different versions or something, so I decided to uninstall all the apps. Again I'm only showing "Start Trial". Should I uninstall everything? Including Creative Cloud Desktop and reinstall everything again?

 

Thanks. 

Topics

Account management, Activation, Installation

Views

261

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New Here ,
Jan 28, 2020

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[Update] I unistalled all adobe software, including  Creative Cloud Desktop. Reinstall and all I see is "Try" and "Buy" buttons. It's Very Frustrating. 😞

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Tom.P LATEST
Adobe Employee ,
Jan 29, 2020

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Hi Pedro,

 

Try the steps in this article to get your apps to start correctly:

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

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