Ip problem

New Here ,
Oct 31, 2020

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Hi. Last week my school send to me vpn program for adobe ı downloaded global protect vpn program for my school but didn't use it and ı deleted that program. After that ı bougth adobe accoun via credit card. But when ı open the program ı stay face to face with the ıp and vpn error please help me about that. 

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1 Correct Answer

Adobe Community Professional , Oct 31, 2020
Nancy OShea Adobe Community Professional , Oct 31, 2020
#1 We can't help you with your school's plan.  You must contact your school's IT dept for assistance.     # 2 I'm confused why you bought another plan on top of your school's plan.  You should probably cancel the second plan before the 14 day grace period expires. https://helpx.adobe.com/manage-account/using/cancel-subscription.html  

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LEGEND ,
Oct 31, 2020

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I moved your post over from the poorly named "Using the Community" forum, which is for getting help using this forum system, to a better forum.


I hope this helps. Best of luck to you.

 

In the future, So people don't have to download the image you have attached, please use the Insert Photos icon found in the Tool Bar of the Post and Reply text entry dialog window as pictured below.
Since you Can't Edit your original post to remove the Attached screen shot Please include the screen shot you attached to a new reply to this conversation by clicking the Blue Reply button under your original post and use the Insert Photos icon in the tool bar.
The Insert Photos icon is this one in the Tool Bar.

2020-10-06 16_53_14-2020-10-06 - Adobe Support Community_Updated.png
Thank you.

 

You need to Contact your School about this.

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Adobe Community Professional ,
Oct 31, 2020

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#1 We can't help you with your school's plan.  You must contact your school's IT dept for assistance.  

 

# 2 I'm confused why you bought another plan on top of your school's plan.  You should probably cancel the second plan before the 14 day grace period expires.

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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