Is any human available to solve my problem? Why should I post my issue publicly?

New Here ,
Sep 05, 2020 Sep 05, 2020

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I need help with my account. I don't know what is going on but seems that the Adobe unlawfully takes my money from my account. I supcrised for 12 month student pack but on  my account I don't see any plans. I can't open any apllication!!!

I don't see my registered payment card, I can't cancel it.

What a scammed organazation you are? How it is possible that I need to write my problem only publicly!!!

Where is the PRIVACY?

THE CHAT WITH HUMAN IS NOT WORKING!!!

Please contact your administrator for help.
A member of your organization is a designated contact for issues with your Adobe products. Reach out to your administrator or IT contact for help.
For product tutorials and step-by-step instructions, try our online help
WHAT IS IT?
 
TOPICS
CC FAQ, Feature request, Installation

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correct answers 1 Correct Answer

Most Valuable Participant , Sep 05, 2020 Sep 05, 2020
This is a public forum, you need the link to Adobe support, not other usersBe sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT into the chat window to c...

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Adobe Community Professional ,
Sep 05, 2020 Sep 05, 2020

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New Here ,
Sep 05, 2020 Sep 05, 2020

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Unfortunately not. I am paying for student pack each month .  I can't open any applications for last 3 weeks. My account  says NO PLANS. I don't see my payment card  details, any bills, nothing are there. I can't cancel nothing on my account. Where do you store all my details? Why I can't see it and managed it?  That is my big concern!

 

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Most Valuable Participant ,
Sep 05, 2020 Sep 05, 2020

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html for chat or https://helpx.adobe.com/contact/phone.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

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Most Valuable Participant ,
Sep 05, 2020 Sep 05, 2020

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You HAVE TO find and contact yout school's adminsistrator because they control all accounts with a school email. DO NOT POST ANY PERSONAL DETAILS HERE. Nobody can help. If someone offers to help, they will probably be a scammer - beware!

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Adobe Community Professional ,
Sep 05, 2020 Sep 05, 2020

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From whom did you purchase Creative Cloud? 

If it was purchased through your school, you must contact your schools IT dept for assistance.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Adobe Community Professional ,
Sep 05, 2020 Sep 05, 2020

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Alternatively, pick up the phone during normal business hours, M-F.  Google "Contact Adobe" as numbers vary by region.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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