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Is it possible to suspend the plan for a while?

New Here ,
Sep 09, 2020

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Hello, I am a citizen of the Republic of Belarus and due to the political and economic situation in the country, I am not able to pay for my subscription. If the subscription fee is withdrawn from my card, I will be left without means of support due to the depreciation of the Belarusian ruble. So I would like to know if it is possible to suspend the subscription. Thanks.

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

No there is such option of suspension, the only option is cancellation but that would entail penalty in some cases. See the following link for details
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

What i would suggest is to contact support and explain your situation, Adobe has been helping people in these tough times and they might extend your subscription by a few months. This is not guaranteed but there is no harm in trying ajd discussing your options. To contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Account management, Billing

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Is it possible to suspend the plan for a while?

New Here ,
Sep 09, 2020

Copy link to clipboard

Copied

Hello, I am a citizen of the Republic of Belarus and due to the political and economic situation in the country, I am not able to pay for my subscription. If the subscription fee is withdrawn from my card, I will be left without means of support due to the depreciation of the Belarusian ruble. So I would like to know if it is possible to suspend the subscription. Thanks.

Adobe Community Professional
Correct answer by Manan Joshi | Adobe Community Professional

No there is such option of suspension, the only option is cancellation but that would entail penalty in some cases. See the following link for details
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

What i would suggest is to contact support and explain your situation, Adobe has been helping people in these tough times and they might extend your subscription by a few months. This is not guaranteed but there is no harm in trying ajd discussing your options. To contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

Topics

Account management, Billing

Views

21

Likes

Translate

Translate

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Sep 09, 2020 0
Adobe Community Professional ,
Sep 09, 2020

Copy link to clipboard

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No there is such option of suspension, the only option is cancellation but that would entail penalty in some cases. See the following link for details
https://helpx.adobe.com/manage-account/using/creative-cloud-subscription-terms.html

What i would suggest is to contact support and explain your situation, Adobe has been helping people in these tough times and they might extend your subscription by a few months. This is not guaranteed but there is no harm in trying ajd discussing your options. To contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
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