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Is there a way to cancel a subscription? Need help, PLEASE

New Here ,
Dec 03, 2019

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I can't renew my plan - transaction doesn't take place but it works for other services (Zeplin, Patreon). And I can't buy a new plan again because it says that I have a subscription already which I can't cancel because I can't contact the support team because I don't have an active subscription. It's hopelessness.

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Is there a way to cancel a subscription? Need help, PLEASE

New Here ,
Dec 03, 2019

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I can't renew my plan - transaction doesn't take place but it works for other services (Zeplin, Patreon). And I can't buy a new plan again because it says that I have a subscription already which I can't cancel because I can't contact the support team because I don't have an active subscription. It's hopelessness.

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Billing

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77

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Adobe Community Professional ,
Dec 03, 2019

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iaroslavl72515592, Good evening.
It looks like you need to contact your support or sales team to get it right.

Adobe Help Center
*Contact us from “Contact us” Individual or Enterprise at the bottom of the page *

CONTACT US


TkfY(ACP),JAPAN

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New Here ,
Dec 03, 2019

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Thanks but I don't see an office in Ukraine. Is there any way to have a chat with somebody to cancel my subscription? 

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Abambo LATEST
Adobe Community Professional ,
Dec 03, 2019

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On the Customer Support page use the little call out at the bottom of the page. https://helpx.adobe.com/contact.html.

 

You may set your language (region) to an English speaking region if the Ukranian support is not available at your hours.

 

For some countries and for reasons unknow to me, you need to cancel / modify your subscription via Adobe customer service. 

 

A different reason why autocancel may not be available is when there are payement issues, like an expired credit card or similar. 

 

And a third reason may be if your region is served by Digital River, you may need to cancel via Digital River or Customer Service. The Ukraine seams to be served by Digital River.

 

See here for more information: https://helpx.adobe.com/x-productkb/policy-pricing/countries-served-by-digital-river.html

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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