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Is there any ways I can get help with my REFUND . adobe said they have processed and I will receive.

New Here ,
Mar 22, 2020

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This is one of the worst customer service experiences that I ever had .. the problem started with this auto-renewal of a subscription which I no longer needed and sent an email to cancel my subscription. However, it still went on auto-renewing even after sending an email. 

 

Then I contacted them to and made them cancel it somehow. In the meanwhile, someone closed my case. I requested a refund for the renewal that was made after me sending the email and adobe agreed and sent me an email saying that they did it and i will receive the money within 5 days. 

 

Now it has been 45 days after that and no money nothing. This company is trying to rob people out of money please check this case number that I have with adobe. 

 

  • Case number: ADB-11527706-S3P0
  • Issue: Cancel and Refund 
 
 
 
 
 
 

 

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Account management, Billing, Feature request, New user

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Is there any ways I can get help with my REFUND . adobe said they have processed and I will receive.

New Here ,
Mar 22, 2020

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This is one of the worst customer service experiences that I ever had .. the problem started with this auto-renewal of a subscription which I no longer needed and sent an email to cancel my subscription. However, it still went on auto-renewing even after sending an email. 

 

Then I contacted them to and made them cancel it somehow. In the meanwhile, someone closed my case. I requested a refund for the renewal that was made after me sending the email and adobe agreed and sent me an email saying that they did it and i will receive the money within 5 days. 

 

Now it has been 45 days after that and no money nothing. This company is trying to rob people out of money please check this case number that I have with adobe. 

 

  • Case number: ADB-11527706-S3P0
  • Issue: Cancel and Refund 
 
 
 
 
 
 

 

Topics

Account management, Billing, Feature request, New user

Views

83

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Adobe Community Professional ,
Mar 22, 2020

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Hi

This is a user forum and we cannot help with billing. Contact Adobe Customer Care:
https://helpx.adobe.com/contact.html
Click the chat icon in the lower right and type "agent".

Do not respond to scammers who may PM you.

 

~ Jane

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Adobe Community Professional ,
Mar 22, 2020

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#1 You cannot cancel by e-mail.  I don't know what gave you the idea that you could.  Cancelling must be performed via a secure channel.  E-mail is not secure. 

 

#2 If you didn't cancel in timely fashion when your annual subscription came up for renewal, you have to pay a penalty fee which is 50% of remaining months.  So whatever refund you think you were entitled to probably got eaten up by the early cancellation fee. 

 

#3 Nobody here can help with billing issues.  This is a user-to-user forum.  We don't work for Adobe. You must contact Customer Care via online chat.

 

NOTE: Due to the Corona virus pandemic, fewer human agents are available to assist customers and wait times may be longer than normal.

 

Nancy O'Shea, ACP
Alt-Web.com

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