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Issue with free trial expired on used computer

New Here ,
Jan 21, 2020

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I purchased a nearly new computer. The previous owner had a free trial of Photoshop and Lightroom on it which had expired. I signed up for a free trial, gave adobe my cc number to automatically charge me at the end of the trial period for a one year access to Creative Cloud. When I downloaded the 2020 versions from the email I received from Adobe, they overwrote the previous versions on this computer but when I try to open one of the programs I get a message that says my free trial has expired. I would just like to get past the free trial and fire up the paid one. Help please??

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Account management, Creative Cloud, Installation

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Issue with free trial expired on used computer

New Here ,
Jan 21, 2020

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I purchased a nearly new computer. The previous owner had a free trial of Photoshop and Lightroom on it which had expired. I signed up for a free trial, gave adobe my cc number to automatically charge me at the end of the trial period for a one year access to Creative Cloud. When I downloaded the 2020 versions from the email I received from Adobe, they overwrote the previous versions on this computer but when I try to open one of the programs I get a message that says my free trial has expired. I would just like to get past the free trial and fire up the paid one. Help please??

TOPICS
Account management, Creative Cloud, Installation

Views

99

Likes

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Translate

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Jan 21, 2020 0
Most Valuable Participant ,
Jan 21, 2020

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