It was difficult to consult with a counselor

[ko5026887]

I downloaded the illustration
I didn't know if there was a penalty.
I want to cancel

Not money
Please cancel

EMAIL REMOVED
Please contact

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

[ko5026887]

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[John T Smith]

This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
.
Also - beware of answering anyone who sends you a private message
https://community.adobe.com/t5/community-help/avoid-phishing-3-easy-ways-to-identify-adobe-staff/td-...

[ko5026887]

No consultation

[Jeff A Wright]

Ko506887, I am sorry that you are encountering errors contacting our chat support team.  As suggested by John, you will want to contact our support team at https://helpx.adobe.com/contact.html.  You may need to use a different computer, smartphone, or tablet to begin the chat session.  It is very likely the current difficulties you are facing are also related to your inability to establish a chat session.

If you are using an individual membership, then you will need access to the servers and ports listed in https://helpx.adobe.com/enterprise/kb/network-endpoints.html to utilize the membership.