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Keep getting "You have reached your activation limit" on desktop

Community Beginner ,
Oct 05, 2019

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First of all, I am aware of the other posts regarding this topic. I hope I have read them all. The most hopeful said something like "We are working on it".

That said, I wanted to describe what is happening to my account in case there is something in my experience that can be helpful.

 

  1. I have a Desktop  and a Laptop computer, both with Win 10 pro
  2. This is a fairly new occurrence. For me it started about 2 months ago and initially I ignored it.
  3. So far, I have not seen it happen on my laptop
  4. It seems to happen every time I restart the desktop and try using Adobe programs

This is what I am seeing on the notice window (in text).
The mark |cc| is my note. The rest of the text is from the Adobe Window:

 

==========================================================

This device: (not activated)
|cc| This is the Desktop I am on. I have not changed or logged in weith an alternate Win. Profile in months, so that's not it

==========================================================

CC-Desktop: Last launched 5 months ago

|cc| This is absolutely wrong. The last time I saw this message was 3 days ago. CC-Desktop is the machine I am on currently

==========================================================

CC-LAPTOP: Last launched 2 days ago

|cc| This is likely correct. I am currently using my laptop for music composing, but I have opened Acrobat.

==========================================================

 

While this is not terrible, it's still annoying and it looks like it has been going on since a recent update. It makes me wonder what else may be wrong.

It's easy enough to switch one device off and turn the other on, but still it is unsettling.

 

While I am at it, I wanted to bring up that many professional users of Adobe product have often more than 2 devices. With the advent of Pad like devices (like iPad, surface pro, etc.) it is not unusual for a professional like me to use 3 devices at once. If nothing else to keep a program going on one devoice while making changes in another program and maybe using the Pad device as a tablet to draw.

I am not there yet, I may be purchasing a Surface Pro from a friend soon, and having to turn my laptop or desktop on and off depending on where I am doing the work will be annoying.

 

I think Adobe should think about allowing 3 devices with our subscriptions. Maybe with some restriction like having all 3 being on the same network if used at the same time (to avoid giving a friend a permanent freebie? I am trying to put myself in Adobe shoes) and having the third device "slaved" to an active device. In otehr words, I understand Adobe's fear of piracy, but there must be a way for us to use 3 devices at once in our offices should we have the need to.

Topics

Account management, Activation, Creative Cloud, Feature request

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Keep getting "You have reached your activation limit" on desktop

Community Beginner ,
Oct 05, 2019

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First of all, I am aware of the other posts regarding this topic. I hope I have read them all. The most hopeful said something like "We are working on it".

That said, I wanted to describe what is happening to my account in case there is something in my experience that can be helpful.

 

  1. I have a Desktop  and a Laptop computer, both with Win 10 pro
  2. This is a fairly new occurrence. For me it started about 2 months ago and initially I ignored it.
  3. So far, I have not seen it happen on my laptop
  4. It seems to happen every time I restart the desktop and try using Adobe programs

This is what I am seeing on the notice window (in text).
The mark |cc| is my note. The rest of the text is from the Adobe Window:

 

==========================================================

This device: (not activated)
|cc| This is the Desktop I am on. I have not changed or logged in weith an alternate Win. Profile in months, so that's not it

==========================================================

CC-Desktop: Last launched 5 months ago

|cc| This is absolutely wrong. The last time I saw this message was 3 days ago. CC-Desktop is the machine I am on currently

==========================================================

CC-LAPTOP: Last launched 2 days ago

|cc| This is likely correct. I am currently using my laptop for music composing, but I have opened Acrobat.

==========================================================

 

While this is not terrible, it's still annoying and it looks like it has been going on since a recent update. It makes me wonder what else may be wrong.

It's easy enough to switch one device off and turn the other on, but still it is unsettling.

 

While I am at it, I wanted to bring up that many professional users of Adobe product have often more than 2 devices. With the advent of Pad like devices (like iPad, surface pro, etc.) it is not unusual for a professional like me to use 3 devices at once. If nothing else to keep a program going on one devoice while making changes in another program and maybe using the Pad device as a tablet to draw.

I am not there yet, I may be purchasing a Surface Pro from a friend soon, and having to turn my laptop or desktop on and off depending on where I am doing the work will be annoying.

 

I think Adobe should think about allowing 3 devices with our subscriptions. Maybe with some restriction like having all 3 being on the same network if used at the same time (to avoid giving a friend a permanent freebie? I am trying to put myself in Adobe shoes) and having the third device "slaved" to an active device. In otehr words, I understand Adobe's fear of piracy, but there must be a way for us to use 3 devices at once in our offices should we have the need to.

Topics

Account management, Activation, Creative Cloud, Feature request

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Adobe Community Professional ,
Oct 05, 2019

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Use a good desktop browser like Chrome or Firefox that accepts cookies and does not contain script blockers.

  1. Log-in to your account below.
  2. https://account.adobe.com/plans/
  3. Select Manage Plans and deactivate all unwanted devices.

clipboard_image_0.png

 

 

 

 

Nancy O'Shea, ACP
Alt-Web.com

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Community Beginner ,
Oct 06, 2019

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I'll give it a shot and report back, thank you.

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Adobe Community Professional ,
Oct 05, 2019

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 Feel free to submit feature requests through proper channels where Adobe's engineers will see them.

https://www.adobe.com/products/wishform.html

 

Technically, you can install Creative Cloud on many different devices at one time.  But you can't use them all at the same time.  

Nancy O'Shea, ACP
Alt-Web.com

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Most Valuable Participant ,
Oct 06, 2019

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I believe Team licenses may be the solution to your second problem - but you'd need to have three different people's team accounts sharing work within a team.

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