I was about to cancel my plan. But then I was offered a lowered rate, with the addition of a refund. I ended up signing up for it. But I got charged the lowered rate without getting the refund. So they're telling me that I'm saving money, but I just got double-charged with no refund.
Any idea what to do here? I've already posted a dispute through Paypal, and I've attempted to start a chat with them.
Most Valuable Participant, Feb 26, 2020Feb 26, 2020
John T Smith • Most Valuable Participant, Feb 26, 2020Feb 26, 2020
This is a public forum, not the link to Adobe support-other users here can't help with an account problemBe sure to remain signed in with your Adobe ID before accessing the link below-you must also allow 'cookies' in your web browser for this to workhttps://helpx.adobe.com/contact/support.html-click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT into the chat window to connect directly to a pers...