Large increase in subscription

New Here ,
Mar 02, 2021 Mar 02, 2021

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I have been informed that my monthly subscription will increase by 20% at the end of this current subscription year. How do I get to speak to someone to discover the reason for this signiuficant increase? There appears to be no telephone number or online support. Just this forum.

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Account management, Billing

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Adobe Community Professional , Mar 02, 2021 Mar 02, 2021
your first year is a discounted introductory price.  thereafter, the price is no longer discounted.

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Adobe Community Professional ,
Mar 02, 2021 Mar 02, 2021

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Hello @defaultu6ae9w7ka64y,
To contact support, login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Adobe Community Professional ,
Mar 02, 2021 Mar 02, 2021

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your first year is a discounted introductory price.  thereafter, the price is no longer discounted.

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Adobe Community Professional ,
Mar 02, 2021 Mar 02, 2021

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Are you a student or teacher?  See screenshot below.

 

image.png

 

1. To contact Adobe directly, please log-in to your account portal below with a browser that accepts cookies and doesn't have script blockers.

https://account.adobe.com/plans
2. Scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.

4. Phone support varies by region but it's mostly M-F during normal business hours.

https://helpx.adobe.com/contact/phone.html

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Mar 12, 2021 Mar 12, 2021

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Thank you for your replies, and sorry to be delayed responding. I am neither student nor teacher, nor am I a new member, having been a subscriber on this subscription 2017.

 

I was messed about last year on renewal by Adobe, without a proper resolution, and the same seems to be occurring this year. 

 

It seems, unless this year proves to be a different outcome, the customer has to suck it up.

 

I will follow the link given above.

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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so, your first year subscription should have had a lower intro price.  thereafter the price remains the same unless there's a currency reduction for non usa currency or you score a special deal.

 

p.s. you're welcome.

 

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Adobe Community Professional ,
Mar 12, 2021 Mar 12, 2021

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My company just renewed our licences and there was no increase. So, this must be specific to you or your region. I know that Adobe adapts from time to time the local currency against the dollar. If your currency did go down it may well be the cause. Sometimes there are also local taxes that burden the subscription, but taxes normally go into effect immediately.

Regards, Abambo
Hard- and Software Engineer and Photographer.

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Most Valuable Participant ,
Mar 12, 2021 Mar 12, 2021

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May I ask what country you are in, and the old and new prices you are quoted?

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New Here ,
Mar 22, 2021 Mar 22, 2021

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Hi, I am in the UK.

 

I am going to wait and see what I get charged next for the coming year before taking the matter further.

 

Thank you for your replies.

 

David

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Adobe Community Professional ,
Mar 22, 2021 Mar 22, 2021

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you're welcome.

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