Licence creative Cloud

New Here ,
May 04, 2020 May 04, 2020

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Bonjour,

 

Voila, j'ai un petit probleme je me retouve dans une impasse avec ma licence adobe creative cloude.

En effet je suis etudiante, j'ai bien commencer a 19,90 euro, nemanmoins et bien que je sois toujours etudiante 4 ans apres ma licence n'est pas rester a 29,90 euro mais a 59,90.

 

Et impossible via mon compte de leurs specifier que je suis toujours belle et bien etudiante et donc que le montant de ma licence adobe devrais toujours etre a 29 euro.

Impossible de contacter le centre aide car il son fermer.

 

Cela vous est-il deja arriver ou auriez vous une solution a me proposer ( 59 euro est un gros montant pour une etudiante.)

merci

TOPICS
Account management, CC FAQ, Creative Cloud

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Adobe Community Professional ,
May 04, 2020 May 04, 2020

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This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search for Adobe customer support using your favorite search engine. This will normally provide you with a regionally appropriate phone number that you can use.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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