License Expired

New Here ,
Jun 29, 2020 Jun 29, 2020

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Hello, I purchased Adobe Creative Cloud Enterprise Access for Student Personal Use (Expires 02/01/2021) from a University of Illinois Webstore around 2 weeks ago, but it says my license has been expired and I have 7 more days to use any of the apps. Has my enterprise ID not been activated or something? Could anyone explain why this is happening?

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Cloud storage web assets, Collaboration, File sync, Libraries

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Most Valuable Participant ,
Jun 30, 2020 Jun 30, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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