License renewal issue

New Here ,
Sep 02, 2020 Sep 02, 2020

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I have renewed my Illustrator cloud license but it still showing the license is expired. Wrote to customer care and they mentioned there is no active subsciption. How can I proceed further?

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correct answers 1 Correct Answer

Adobe Community Professional , Sep 02, 2020 Sep 02, 2020
Try the steps mentioned in the following linkhttps://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.htmlIf it doesn't work, then you need to contact support.Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.https://helpx.adobe.com/contact.htmlClick on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.Also, be mindful of answering anyone ...

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Adobe Community Professional ,
Sep 02, 2020 Sep 02, 2020

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Try the steps mentioned in the following link
https://helpx.adobe.com/hk_en/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html
If it doesn't work, then you need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

P.S.:- You mentioned that you wrote to customer care? Do you mean email? There is no email support and secondly don't you have the payment details and the account id on which you made the purchase. Contact support with all the supporting information ready, they will help you.
-Manan

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Most Valuable Participant ,
Sep 02, 2020 Sep 02, 2020

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How did you renew it? For most people, renewal isn't even a thing. Renewal is automatic. What steps did you follow? (Do not share personal info, especially if you get a private message, it may be a criminal).

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