Licensing Issues

New Here ,
Dec 03, 2020

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I have recently taken out the Acrobat DC subscription for which I am billed monthly, however any time I try to use anything I get a splash screen asking me to start my free trial. Driving me mad and am considering cancelling the whole thing. Can anyone advise on how to proceed with this issues

 

Thanks

 

Jack

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LEGEND ,
Dec 03, 2020

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Is this on a Computer or Mobile Device?

Have you Signed In, In the program?

Have you checked the Subscription Status at the Adobe website signing in using the same Adobe ID you used to purchase the subscription?

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Most Valuable Participant ,
Dec 03, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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