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https://helpx.adobe.com/manage-account/using/change-creative-cloud-plan.html
if that fails to help you make the change yourself, using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here, https://helpx.adobe.com/contact.html
click contact us (in the lower right)
in the chat field, type AGENT
be patient, it can take quite a while to reach a human