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Lightroom not working with my subscription

New Here ,
Jul 26, 2020

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Hello,

I have Creative Cloud All Apps subsciption (prepaid), I can use Lightroom Classic, but not Lightroom.

 

When I install it I get a message I need to buy, I click buy and I get a confirmation that I'm good to use. 

But still won't work.

 

How can I fix this?

 

Note: Long time ago I verified Adobe Account as student account. But I'n not a student anymore and I purchased a normal subscription.

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Account management

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Lightroom not working with my subscription

New Here ,
Jul 26, 2020

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Hello,

I have Creative Cloud All Apps subsciption (prepaid), I can use Lightroom Classic, but not Lightroom.

 

When I install it I get a message I need to buy, I click buy and I get a confirmation that I'm good to use. 

But still won't work.

 

How can I fix this?

 

Note: Long time ago I verified Adobe Account as student account. But I'n not a student anymore and I purchased a normal subscription.

Topics

Account management

Views

29

Likes

Translate

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Report

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Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Jul 26, 2020

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Revert to trial https://helpx.adobe.com/manage-account-membership/cc-reverts-to-trial.html may help
-and troubleshooting FAQ https://community.adobe.com/t5/Get-Started/Troubleshooting-FAQ-What-should-I-do-if-I-have-a-membersh...
-and https://helpx.adobe.com/creative-cloud/kb/cloud-website-shows-trial-purchase.html
This part copied from Nancy_OShea
1. Open CC Desktop App.
2. Click the gear icon > General tab > Settings. Select "Always keep Creative Cloud up to date."
3. Click on your Avatar (top right image).
4. Sign-out of Creative Cloud.
5. Close all apps.
6. Restart your computer.
7. Open CC Desktop app.
8. Click your Avatar.
9. Sign-in with your paid ID and password.

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