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[LOCKED] Trying to e-mail after signing up for a payment plan. Came back unreachable.

New Here ,
Apr 02, 2020 Apr 02, 2020

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Please refund or cancel any membership or monthly bill that you have for me.  I paid Prior for my own logo long before I got your service.   I used YOUR site and did some editing and now YOUR PSD is linked to MY image that i paid for at a LOGO design group - NOT YOU. and you have locked me out of my image being used for t-shirts and other things. I have finally found a way around it but it has taken me all day practically to solve this problem. It took me a while to change the file extension as well.

[abuse removed by moderator]

 

Oh and by the way, after signing on to your site again to try to fix the problem, I could not even OPEN YOUR PSD file on YOUR site. It was locked out as well. 

[abuse removed by moderator]

 

Susan Crawford

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New Here ,
Apr 02, 2020 Apr 02, 2020

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Me again. Where do I go to cancel this plan of 29.00 a month after one free month which would be April free? I need to be clear because I know there will be a charge on my account if I do not go to the exact place to cancel this order. 
[abuse removed by moderator]

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Most Valuable Participant ,
Apr 02, 2020 Apr 02, 2020

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This is a public forum, not the link to Adobe support
-other users here can't help with an account problem
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html
-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI

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