LOST ACCOUNT

Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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guys i bought the all the creative cloud apps but i typed the wnrong gmail so i cant get on my or registrate it PLEASE HELPP!!! how can i contact adobe itself.  Or anyone who nows a solution? they already took the money of my paypal

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Download and install, Problem or error

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Adobe Community Professional ,
Mar 16, 2021 Mar 16, 2021

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Moved to the Account, Payment,  and Plan forum, from the Photoshop forum.

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Community Beginner ,
Mar 16, 2021 Mar 16, 2021

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but this is not the account. its another account but i have  to verify it but i cant because its the wrong email and i dont have that e mail

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Most Valuable Participant ,
Mar 16, 2021 Mar 16, 2021

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This is a public forum, you need the link to Adobe support, not other users
Be sure to remain signed in with your Adobe ID before accessing the link below
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long
-make sure that your browser does NOT block ads, scripts, or pop-ups
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact.html?rghtup=autoOpen
.
Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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Adobe Community Professional ,
Mar 16, 2021 Mar 16, 2021

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Hi enoch5C2C,

 

I understand that placed the Order using a wrong gmail account and hence unable to access the licenses. 

If you have already tried contacting Chat option for Adobe Support and unable to initiate a chat using this account, please try contacting Adobe Phone Support by referring to their numbers in :  https://helpx.adobe.com/contact/phone.html 

Support Team can help in validating the purchase and help in registering the license to the correct email address.

 

Thank you.

 

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Community Beginner ,
Mar 17, 2021 Mar 17, 2021

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thankyou i will call them today

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