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Managed to over write my legal version of Photoshop.

New Here ,
Jan 30, 2020

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I somehow managed to download a trial version of Photoshop over my legal copy and it has, of course, expired. I seem to be unable to access my legal copy and if I try to work via the official site  all I get is messages that my trial has expired. How do I go from here? I have multiple email adresses and passwords and nothing works. Should I just cancell payments and download from scratch again?

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Managed to over write my legal version of Photoshop.

New Here ,
Jan 30, 2020

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I somehow managed to download a trial version of Photoshop over my legal copy and it has, of course, expired. I seem to be unable to access my legal copy and if I try to work via the official site  all I get is messages that my trial has expired. How do I go from here? I have multiple email adresses and passwords and nothing works. Should I just cancell payments and download from scratch again?

Topics

Account management

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55

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Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Jan 31, 2020

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Which version of Photoshop do you use?

Which operating system do you use?

 

If you have a subscription I would try an clean reinstallation done by the steps below: 

  

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html 

  

use the desktop app to install your cc programs/trials  

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Most Valuable Participant ,
Jan 31, 2020

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The message doesn't mean that you've downloaded anything wrong. What it means is that it can't check your subscription. If it can't check your subscription, it goes back to being a demo until it can check again. So the first thing is to check that your subscription is still running.  

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