Membership gone, despite still beig charged

New Here ,
Feb 25, 2020 Feb 25, 2020

Copy link to clipboard

Copied

I cannot access Premier pro anymore even though i am still paying monthly for it. Creative Cloud is acting as though I only have my free trial available when i checked my bank account and i'm still paying for it.

 

Does anyone know what to do here?

Thanks

TOPICS
Error or problem, FAQ, How to

Views

197

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 25, 2020 Feb 25, 2020

Copy link to clipboard

Copied

Moved to Licensing from Premiere forum

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Community Professional ,
Feb 26, 2020 Feb 26, 2020

Copy link to clipboard

Copied

LATEST

Hi, first make sure your subscription is funded and active:

 

https://account.adobe.com/plans

 

Next, try these steps:

 

https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html

 

Please let us know if that takes care of it.

Likes

Translate

Translate

Report

Report
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines