Membership has been cancelled and I don't want it to be.

New Here ,
May 30, 2020 May 30, 2020

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Hi,

 

I have an enterprise account via my university and due to a card expiring and me not noticing e-mails (my bad, I've been poorly), my plan was canelled on 29/5/20. All the adive I can find for updating information for billing says that under my plans section I should find a link to update payment information. However, this isn't there. If I look up that on the help pages, it has a link i can press for if I don't see the option for updating memebership. However, it takes me to Creative Cloud for Enterprise and asks me to log in again and says I don't have access to that console. I reallly want to get back in as I have a LOT of work on there and I'm keen to lose as little as possible. Can someone from support please e-mail me to try and figure this issue out ASAP? I really don't know what to do and am just going round in circles. 

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Account management, Billing, Creative Cloud

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Adobe Community Professional ,
May 30, 2020 May 30, 2020

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This is a user-to-user forum.  Fellow product users can't help with an account/billing problem. 

Since this is Enterprise and not Individual, I think you should contact your school's IT dept admin. 

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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LEGEND ,
May 30, 2020 May 30, 2020

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To add to what is above you should take this up with your school. They are in charge of the subscription and more than likely how it is paid.

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New Here ,
Jun 03, 2020 Jun 03, 2020

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Hi, I am paying for it myself, the uni just allows me to buy at the student price. This was my only option as the help section is just going round and round with no resolution as I can't contact support - it's so weird. 

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Adobe Community Professional ,
Jun 03, 2020 Jun 03, 2020

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Pick up the phone during normal business hours, M-F.

Adobe Support phone numbers vary by region.  Google it.

 

================
NOTE: The pandemic is still effecting many sectors. There are fewer available support agents and wait times may be longer than normal.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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