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Membership plan unintended cancellation due to payment error

New Here ,
Dec 08, 2019

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Hi,

 

My monthly membership plan (all apps) has just been cancelled, even though I paid last November 5.

I reveived an email asking me to contact the support to re-activate my account, so did I.

 

I had my credit card renewed and had to update my payment details, which I did successfully, but with no membership plan change on sight 

 

I contacted the support and he told me I haven't paid for more than 30 days ad that I have to repurchase (plan previously at 36.29 euros/month now at 60 euros/month !!!).

I checked my orders and there were all there from April 5 until November 5 (2019).

 

What did just happened ?! I hope it's just a bug.

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Account management, Activation, Billing, CC FAQ

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Membership plan unintended cancellation due to payment error

New Here ,
Dec 08, 2019

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Hi,

 

My monthly membership plan (all apps) has just been cancelled, even though I paid last November 5.

I reveived an email asking me to contact the support to re-activate my account, so did I.

 

I had my credit card renewed and had to update my payment details, which I did successfully, but with no membership plan change on sight 

 

I contacted the support and he told me I haven't paid for more than 30 days ad that I have to repurchase (plan previously at 36.29 euros/month now at 60 euros/month !!!).

I checked my orders and there were all there from April 5 until November 5 (2019).

 

What did just happened ?! I hope it's just a bug.

Topics

Account management, Activation, Billing, CC FAQ

Views

80

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Adobe Community Professional ,
Dec 08, 2019

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Good morning, tocausan.
The subscription will be canceled after 30 days from the renewal, so the subscription will not be restored even if the payment information is changed.
A new order is required.
The behavior of the account management screen is a mystery.


TkfY(ACP),JAPAN

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New Here ,
Dec 08, 2019

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My order is an annual plan, paid monthly, it doesn't make sense that it is cancelled automatically after 30 days.

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Adobe Community Professional ,
Dec 08, 2019

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It makes completly sense if you miss payement of the plan.

 

Anyhow, there is nobady who can help you out here as this is not a technical problem. All trouble with your account and payement issues need to be resolved directly with an Adobe agent via the helpdesk.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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New Here ,
Dec 08, 2019

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Thanks

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Adobe Community Professional ,
Dec 08, 2019

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Was your subscription a studend or teacher's one?

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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Adobe Community Professional ,
Dec 08, 2019

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The 36€ plan seams to be a special price for some reason. If you want that special price, you need to wait for a new commercial offensive from Adobe. The current standard price is around those 60€.

Regards,
Abambo
Hard- and Software Engineer and Photographer

I'm not an Adobe employee. All advice constitutes my own opinion. Use at your risk! 🙂

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