Mexico's IVA (VAT)

[cbaltto]

I've received a message stating that starting this month (Sep 2020), Abode will charge 16% of IVA (VAT) per order of the Mexican Government; in order to make this tax creditable, I will need the fiscal invoice, SAT (Mexican IRS) certified, will it be provided by Adobe?

[John T Smith · Accepted solution]

This space is provided by Adobe, but this is not Adobe support
Sorry, nobody here can help with an account or payment problem
This is a public forum, you need the link to Adobe support, not other users
Help Center https://helpx.adobe.com/support.html is a good place to start
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[cbaltto]

John,

I do consider the topic of the general interest of all Adobe Mexican users, because this TAX requirement is brand new, that's why I post in the forum.  I will also contact support, per your recommendation, thank you.

[thatsmauri]

Unfortunately, the Customer Support is the only way to get help.

See also: Find and print your Adobe invoice

[John T Smith]

>general interest of all Adobe Mexican users

True... so when you get the information from Adobe (which this is not) post the information back here

[edgarh25301058]

Hi OP,

I'm also wondering about how to obtain an invoice that includes my RFC (VAT#) since adobe's billing platform rejects the format.

Did you ever get a definite answer from Adobe? I find their support hours somewhat limited. 

[Aida R]

Did you get an answer about this? How to include the RFC? Thank you

[cbaltto]

Not really, their argument is that they have no legal entity in Mexico, but curiously they are charging Mexican VAT, I think we sould have to report to SAT (Mexican IRS) and also to Profeco.

[José Miguel Silva]

Supongo lo mismo, ya que estoy en México y si necesito facturar el pago que realizo de adobe

[AlexAudioman]

En nuestro caso, adquirimos el CC Plan a través de un retailer, y ellos nos dan CFDI. Desafortunadamente hasta donde se, los retailers sólo venden el paquete más grande, no las opciones pequeñas (como el plan para fotógrafos, por ejemplo). 

La otra opción (no estoy seguro de que se pueda), es usar el "invoice" que Adobe genera y con ese archivo hacer la comprobación. Lo he hecho con otros proveedores de software y aparentemente si es válido (por ser un "servicio" no un producto. 

Ojalá esta info sirva.

[sandra rt]

me too ;(