Please show us the refused picture. A high-resolution picture can be uploaded to Creative Cloud or Dropbox or similar. Post then a link to that picture.
Please tell us more about your operating system and version, the software and version. Please use EXACT version numbers. "Latest version" does not tell us that you really have the latest version and will no more be true at the next version level.
Regards, Abambo Hard- and Software Engineer and Photographer.