Money back

New Here ,
Apr 29, 2020

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Hello. I have made and paid for a monthly account, and i stopped usig it after 15 days or so. My problem is that after 30 days after purchasing this, today, money was taken from my account and prolonged my licence, which i don't want or need. This is why i purchased the monthly one and not the yearly membership. I would like my money back, please. Taday was the membership prolonged and i havent used it, this is why i would like my money back. 

Thank you.

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Most Valuable Participant ,
Apr 29, 2020

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Hi,

 

Just like with other subscription services, all Creative Cloud memberships auto-renew. This goes for either annual or month-to-month subscriptions:

 

https://www.adobe.com/legal/subscription-terms.html

 

If you wish to cancel your plan, please see:

 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Hope that helps.

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Vyt AUTHOR
New Here ,
Apr 29, 2020

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I understand. Thank you for the response. But isn't there a way to get my money back even though i haven't use the product in this past day since the renewal? Sorry to keep pushing my question, but I'm from Romania and this region is locked for any kind of support...

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Most Valuable Participant ,
Apr 29, 2020

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Sorry, here we're mostly fellow users like you – so as non-Adobe volunteers, we can't really help with any account payment issues...

 

Here is the section from the first link above regarding cancellation & refunds:

 

Cancellation Terms

 

You can cancel your subscription anytime via your Adobe Account page or by contacting Customer Support*. If you cancel within 14 days of your initial order, you’ll be fully refunded. Should you cancel after 14 days, your payment is non-refundable, and your service will continue until the end of that month’s billing period.

 

* Specific countries require cancellations to be made only by contacting Customer Support. See the list of countries here.

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Vyt AUTHOR
New Here ,
Apr 29, 2020

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I see. Guess I'll just go with it and use for this month. Thank you very much for your time. Have a nice day.

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Most Valuable Participant ,
Apr 29, 2020

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You too – happy to help. Take care.

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