Monthly annual pay.

New Here ,
Jun 04, 2020 Jun 04, 2020

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Hey, my name is Thieu Klever

I'm a student and low on cash due to the virus going on at this time.

My work got cancelled so I have no source of income at the moment.

I thought I had selected monthly pay instead of Monthly annual pay.
Again I'm very sorry and wish to get this fixed.

 

I was very happy with the service and it has worked very well for me.

And very sorry to cancel, since I don't know how to cancel this ill post it in here.

I hope we can get this fixed as soon as possible

Kind regards Thieu Klever

 

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Billing, Creative Cloud

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correct answers 1 Correct Answer

Adobe Community Professional , Jun 05, 2020 Jun 05, 2020
No luck by posting this again from a new id. This is a peer to peer forum, no one here has access to your account details so can't help in this. Please follow the instructions given in the other thread, i see even an Adobe employee has responded to that, so it's better you continue posting on the other thread. I will lock this thread to avoid confusion https://community.adobe.com/t5/get-started/monthly-annual-pay/td-p/11183642   -Manan

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Adobe Employee ,
Jun 04, 2020 Jun 04, 2020

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Theiu, I am very sorry but you are currently posting to a public discussion forum.  If you are trying to cancel your membership then please complete the process listed in http://helpx.adobe.com/x-productkb/policy-pricing/cancel-membership-subscription.html.

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Adobe Community Professional ,
Jun 04, 2020 Jun 04, 2020

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Just so you know, early cancellation incurs a 50% termination fee.   Contact Adobe Customer Care directly.  If you're lucky, maybe you can persuade the agent to reduce that fee for you. 

 

Good luck & stay safe.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Jun 05, 2020 Jun 05, 2020

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Hey, my name is Thieu Klever

I'm a student and low on cash due to the virus going on at this time.

My work got cancelled so I have no source of income at the moment.

I thought I had selected monthly pay instead of Monthly annual pay.
Again I'm very sorry and wish to get this fixed.

 

I was very happy with the service and it has worked very well for me.

And very sorry to cancel, since I don't know how to cancel this ill post it in here.

I hope we can get this fixed as soon as possible

Kind regards Thieu Klever

 

 

I made this same post on my other gmail account by accident so thats why this is a repost.

 

(Merged with same post by Moderator)

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Adobe Community Professional ,
Jun 05, 2020 Jun 05, 2020

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No luck by posting this again from a new id. This is a peer to peer forum, no one here has access to your account details so can't help in this. Please follow the instructions given in the other thread, i see even an Adobe employee has responded to that, so it's better you continue posting on the other thread. I will lock this thread to avoid confusion

https://community.adobe.com/t5/get-started/monthly-annual-pay/td-p/11183642

 

-Manan

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LEGEND ,
Jun 05, 2020 Jun 05, 2020

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Adobe Community Professional ,
Jun 05, 2020 Jun 05, 2020

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"See your other conversation."

Evidently, someone merged conversations. So no need to lock this now.

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Engaged ,
Jun 05, 2020 Jun 05, 2020

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You need not be sorry for cancellation.

Everyone is short on funds right now.

Here is the link that will help you with cancellation.

https://helpx.adobe.com/in/manage-account/using/cancel-subscription.html

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