Move my subscription from Teams to Individual

New Here ,
Dec 18, 2020

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I'm trying to find out if I can change my subscription from Teams to Individual which will save me over £200 per year AND keep my websites live on Adobe Portfolio? I've just wasted 1 hour chatting to Adobe bots and got no where. I've read other threads saying you will lose your website if you upgrade to Teams. So I'm guessing the same will happen if I downgrade. Looks like in order to downgrade I have to close my account and buy a new one. My current Teams supplier Jigsaw 24 in the UK cannot swap my subscription to Teams as they're only allowed to sell Team portals. Looks like I'm stuck with staying on Teams and wasting my money if I don't want to lose my website. Adobe is serving proffessionals. Do they not realise creative industries are having a really tough time this year? Give some back Adobe!

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Adobe Community Professional ,
Dec 18, 2020

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Let me move this to the Account, Payment, & Plan forum for you, which is the appropriate forum for your question.

The Using the Community forum is for help in using the Adobe Support Community forums, not for help with specific programs. Product questions should be posted in the associated product community.

 

More than likely you will need to contact Adobe directly about this. This is a public forum, not Adobe support. Users, including the ACPs and MVPs, can't provide support for account, subscription, billing, download, or product activation issues. Support for those issues requires an Adobe employee.

Click the following to contact Adobe customer support staff for help: 

https://helpx.adobe.com/contact/support.html

You must be signed in with your Adobe ID and allow cookies in your web browser for this to work.

This is the link to the US website. If you are not in the US, the site should redirect to the page appropriate to the region associated with your ID.

Click the chat icon at the bottom right of the page to open a chat session. Typing AGENT into the chat window should connect you directly to a CSR rather than the AI. Tell them you need to talk to someone about your subscription.

If the CSR refers you to the forums, insist on speaking with a supervisor and keep moving up the chain until you get someone who knows what they are talking about.

You can also search this page for a regionally appropriate phone number for customer support.

https://helpx.adobe.com/contact/phone.html.

Be aware that because of the pandemic, wait times are far longer than usual due to reduced staff and higher demand. Please be patient with the people to whom you speak. Like you, they are feeling a great deal of stress. A little patience and understanding will go a long way to helping you in your particular situation.

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LEGEND ,
Dec 18, 2020

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So then the question needs to be asked Why did you sign up with this Teams subscription Jigsaw 24 in the first place?

 

IIRC Individual Adobe subscriptions are available in the UK.

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Adobe Community Professional ,
Dec 19, 2020

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#1 Don't waste time with Adobe Customer Care, they cannot help you with Portfolio.

 

#2 Teams & Enterprise plans are for businesses with multiple employees.

 

#3 Submit a ticket directly to Adobe Portfolio support and ask them if you can transfer your Teams Portfolio (with employer approval of course) to your personal plan ID. 

https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

 

4. You will need to obtain a personal plan from Adobe beforehand.  Portfolio will need both your new and old IDs.

https://www.adobe.com/creativecloud/plans.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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