Multiple "orders" each month for CC

Explorer ,
Oct 02, 2020 Oct 02, 2020

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I pay my monthly CC subscription via PayPal. In September, Adobe sent 4 "orders" to PayPal for the same month. Fortunately I spotted this (due to emails sent to my from PayPal) and PayPal have only paid once. I had a similar experience in August when I was sent an email from Adobe saying that if I didn't pay on time, my subscription would be cancelled. I've had CC for 4 years and never once paid late or missed a payment.

 

The "help" (haha) centre doesn't work - trying to select the online chat option just sends me back to the top of the help centre menu

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correct answers 1 Correct Answer

Adobe Community Professional , Oct 02, 2020 Oct 02, 2020
To contact support.Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.https://helpx.adobe.com/contact.htmlClick on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammershttps://tinyurl.com/y7cfrr7y-Manan

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Adobe Community Professional ,
Oct 02, 2020 Oct 02, 2020

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To contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Explorer ,
Oct 03, 2020 Oct 03, 2020

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Thanks for your reply Mannan but there is no chat icon at the bottom right (or anywhere else) on that page.

I’m using Firefox as my browser. Is that an issue?

Regards

Jonathan

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New Here ,
Oct 07, 2020 Oct 07, 2020

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Please don't no how or want you want

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Adobe Community Professional ,
Oct 03, 2020 Oct 03, 2020

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Hi @jonathanp41403920 ,

Yes it could be, many people have reported the same issue with the chat icon not visible on one or the other browser, and changing the browser helps more often than not.

-Manan

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