My Account Got Cancelled out of Nowhere

New Here ,
Feb 20, 2021

Copy link to clipboard

Copied

Hi, so I was just in the middle of class when I got an email that said my cancellation request was processed. However, I never requested to cancel my subscription and it wasn't supposed to end until June or July, can someone help me with this?

TOPICS
Error or problem

Views

59

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Feb 20, 2021

Copy link to clipboard

Copied

Hello,

 

You can reach Adobe Customer Support through chat or phone, they will help you with this issue:

https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person that can help you

Chat is available 24/7

Phone support is available from 5 am to 7 pm M-F, Pacific Standard Time.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Adobe Community Professional ,
Feb 20, 2021

Copy link to clipboard

Copied

Moved to Account, Payment and Plan.

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Hydrar AUTHOR
New Here ,
Feb 20, 2021

Copy link to clipboard

Copied

What do you mean?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
Feb 21, 2021

Copy link to clipboard

Copied

If you are asking about the message "Moved to Account, Payment and Plan." -- this is telling you that you posted in a forum which wasn't the best one for getting the right experts. So your post was moved to this forum "Account Payment and Plan". You have received the best advice already though.

 

If you don't want to contact Adobe yet, perhaps you may like to share this info

- what were you paying for the subscription each year or month (say which)?

- where, exactly (company name etc.) did you buy the subscription?

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more