My licence got upgraded

New Here ,
Mar 19, 2020

Copy link to clipboard

Copied

Dear community, 

 

I had an Adobe Student account before and one month ago Adobe contacted me that I'll be upgraded to a graduate account soon. They indeed upgraded me now but charged 59€ instead of the 49€ they told me in their mail. Has anyone ever noticed such behaviour before and can tell me what to do here? 

 

Thanks in advance! 

Views

258

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
Most Valuable Participant ,
May 20, 2020

Copy link to clipboard

Copied

Hi, this is primarily a user-to-user Forum – so we don't really have the power to help you here, unfortunately...

The only folks who have the ability to fix plan billing or account payment issues is Adobe Customer Care themselves. You should be able to reach them via live online chat or possibly phone:

https://helpx.adobe.com/contact.html

Sorry we can't be of more help to you here!

Likes

Translate

Translate

Report

Report
Reply
Community Guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more