My payment is not being authorized by adobe

New Here ,
Sep 27, 2019 Sep 27, 2019

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Hello!

 

I am unable to subscrube for Adobe's products because my payment is not being accepted by Adobe.

 

There is only one method to pay in my country (Indonesia) and it is through credit or debit card.

I tried more than 10 times now, using different cards with even different Banks but every time I get the same error:

 

"Incorrect billing info

We are unable to approve your transaction at this time.

There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call +44 203 0277 764."

 

I even tried the credit 3 Different card and my father also motherd card but its also failure. My account was subscribe before but why now cant

 

I also checked with my local distrubotrs but was told that they are not offering the subscription I want to make.

 

I would very much like to buy a subscription for InDesign, so please someone help me!

TOPICS
Account management, Creative Cloud, Installation

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Most Valuable Participant ,
Sep 27, 2019 Sep 27, 2019

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This is a public forum, not the link to Adobe support
-other users here can't help with that specific problem
-please click the link below to contact Adobe staff to help
Be sure to remain signed in with your Adobe ID before accessing the link below
-you must also allow 'cookies' in your web browser for this to work
https://helpx.adobe.com/contact/support.html

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Adobe Community Professional ,
Sep 27, 2019 Sep 27, 2019

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What country are you in?  There are new payment requirements in some regions now. 

What did Adobe Customer Care say when you phoned them?

 

Nancy O'Shea, Adobe Product User & Community Professional
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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New Here ,
Sep 27, 2019 Sep 27, 2019

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delete your broweser cookies and give it a try.

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