My payment is not being authorized by Adobe

New Here ,
Feb 28, 2020

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Hello, i'm trying to purchase a Photography plan (20GB) but my payment is rejected everytime,

"Incorrect billing info,We are unable to approve your transaction at this time"

I'm living in India and i used my SBI mastercard who's never failed me so far.
i had an account set from my previous country it was also not working, i opened a new Adobe Id with India as my country and it's also not working. 
Please help me.
Thank you.

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Adobe Community Professional ,
Mar 04, 2020

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FabienL76, good evening.
If your credit card is OK,
Hope you can contact the Adobe sales team and proceed with the purchase.

 

Contact us

image.png


TkfY(ACP),JAPAN

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New Here ,
Mar 12, 2020

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Hello, thanks for your answer, my card is perfectly ok, contacted my bank, no obstacle for purchasing, but still it fails !!
isn't there any other way than a phone number in the US ? because from India it is quite costly...

After if really adobe doesn't want my money there are other alternative softwares were paying is possible.
i mean the forum is filled with impossible payment problems, no one other there thinks something should be done ?

Thanks

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Adobe Community Professional ,
Mar 12, 2020

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FabienL76, good evening.
Certainly, calling from India to the United States costs money.
Then you can use the chat support to contact the sales team.
Creative Cloud Plans & Pricing

image.png

Click on the circle in the red frame in this screenshot to open the chat window.


TkfY(ACP),JAPAN

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