My payment is not being authorized by Adobe

[veselina_atanasova]

Hello!

I am unable to subscrube for Adobe's products because my payment is not being accepted by Adobe.

There is only one method to pay in my country (Bulgaria) and it is through credit or debit card.

I tried more than 10 times now, using different cards with even different Banks but every time I get the same error:

"Incorrect billing info

We are unable to approve your transaction at this time.

There are a number of reasons for order failure, among them errors in the payment information, or billing address, or an inaccurate email address. If you have verified your information and are still unable to place your order, please contact Customer Service and order by phone. Call +44 203 0277 764."

I even tried the credit card my brother uses to pay his membership without any problems every month (I really hope I would bot jynx it not I have written it) and I got the same result. I have tried to make a payment on May, 1st, 4th, 8th and today - June 4th without success. I checked my payment details and I can see that the payment is being registered at my bank but the sum is not authorized (confirmed) on Adobe's end. Also, I have spoken with different operators in Adobe's chat support platform, explaining what the problem is. I've been redirected from Department to Department without any resolvement being offered.

I also checked with my local distrubotrs but was told that they are not offering the subscription I want to make.

I would very much like to buy a subscription for InDesign, so please someone help me!

[alexa36334251]

Thanks for your answer. Unfortunately this doesn't work either. But I have to agree that the chat customer care folks have no idea how to help. I've been talking with more than 15 agents and all of them said it's a bank related issue by my end, but I've tried all my credit cards that I am using everywhere when purchasing online so this is out of discussion.

Right now the payment is in PENDING state on one of my credit cards for almost 2 hours - the money were taken, but the error was still there.

[Bobbby]

I am having the same problem and it keeps saying confirm membership then it shows up an error and I can't fix it. Please help me

[caterinac1689871]

Hi, I'm from Italy and I have the exact same problem.

Even though my card doesn't have any problem I recieve the message that there's a problem with the billing.

It's not the first time this happened.

I woult really like if you could resolve the problem and don't make it happen anymore.

Thank you

[mirthdeka]

I am having the same issue and I live in India.

Please help.

[Nuwanda]

Hello! I have the same problem here and just got my license suspended 😞

[Sakshi12]

Hlo sir

[Test Screen Name]

Sakshi12, do you have a question for us? Please note that we are NOT Adobe Customer Service.

[ProDesignTools]

Locking this discussion. Fellow users here do not have the power to assist with account/payment issues... Anybody who is having difficulty with payment authorization (and can't sort it out themselves) should contact Adobe Customer Care directly:

https://helpx.adobe.com/contact.html

Thanks!