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My plan is not showing up on the Adobe website and I cannot use any of my apps.

New Here ,
Dec 10, 2019

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I am a student in Australia who got my membership from onthehub, which I ordered in 2019-05-10. Recently, my apps have reverted to free trial status, and when I check the Adobe website, my plan is no longer showing up. I have attempted logging out and in multiple times, selecting Enterprise ID option each time, but nothing has worked.

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Account management, Creative Cloud, Installation

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My plan is not showing up on the Adobe website and I cannot use any of my apps.

New Here ,
Dec 10, 2019

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I am a student in Australia who got my membership from onthehub, which I ordered in 2019-05-10. Recently, my apps have reverted to free trial status, and when I check the Adobe website, my plan is no longer showing up. I have attempted logging out and in multiple times, selecting Enterprise ID option each time, but nothing has worked.

Topics

Account management, Creative Cloud, Installation

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148

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Adobe Employee ,
Dec 10, 2019

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Jayson221B, are you still facing problems accessing your Creative Cloud for Education membership? I am showing that the computer sent a successful activation request today. The last request we received was on July 28, 2019.

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New Here ,
Dec 10, 2019

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Yes, I am still unable to access any of my applications.

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Adobe Employee ,
Dec 11, 2019

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I am sorry to hear that, Jason.  If you own the computer, and the network that it is connected to, then please see https://helpx.adobe.com/manage-account/kb/stop-creative-cloud-trial-mode-after-purchase.html for steps you can take to resolve the current connection error.

 

If you are using a computer, or network, that you do not own and manage, then please work with your local Creative Cloud for Education admin to access your membership.

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New Here ,
Dec 11, 2019

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Thank you. However, I have attempted all the steps as well as the steps in the site it redirects to, https://helpx.adobe.com/x-productkb/policy-pricing/activation-network-issues.html, but nothing works. Reviewing the steps, I think the issue stems from the fact that when I check over my plans, it says I have no items available.screen capture.PNG

 

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Adobe Employee ,
Dec 12, 2019

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Thanks for the update, Jason. Please contact whoever is managing the Creative Cloud plans from your education institution as a next step.

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