My student plan became enterprise..Why?

Community Beginner ,
Sep 04, 2020 Sep 04, 2020

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I have a student plan but recently I couldn't access anymore my account showing me that I have to start a trial. I was being charged for my old plan and now looks like I am into a trial for the enterprise. I did not want to change my student plan. I did not cancel it myself. I couldn't find any way to contact adobe to look into my issue. I am a student. What should I do now? 

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Account management, Billing

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correct answers 1 Correct Answer

Most Valuable Participant , Sep 04, 2020 Sep 04, 2020
There have been several messages recently about problems with education subscriptionsNeed IT Admin https://community.adobe.com/t5/get-started/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-administrator/td-p/10608944

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Adobe Community Professional ,
Sep 04, 2020 Sep 04, 2020

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Hello,
Sorry to hear that you are facing trouble, unfortunately, you won't find the help you need at these forums. These are peer to peer forums, with no one here having access to your account information. You need to contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Community Beginner ,
Sep 04, 2020 Sep 04, 2020

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Thank you Manan Joshi for your reply. Unfortunately for some reason, I can't type on the icon chat. I can only go on Adobe Admin Console and once there I see an error. Therefore, they wouldn't let me communicate with them. Weird... I guess I must cancel my subscription forever if there is no way to contact the admins. Thanks again!

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Adobe Community Professional ,
Sep 04, 2020 Sep 04, 2020

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You can also try a web search for Adobe customer service. You will normally get a regionally appropriate phone number that you can call.

 

Be prepared for a long hold time. Between the pandemic and stay at home orders, Adobe has fewer people available to help on the phones.

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Community Beginner ,
Sep 04, 2020 Sep 04, 2020

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Thanks, I just fixed it... Managed to speak to someone through Facebook messenger..surprisingly I didn't have to wait for too much to get a reply. Anyway, finally, I got back my old plan as I wanted. Thank you all for your help! 

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Most Valuable Participant ,
Sep 04, 2020 Sep 04, 2020

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There have been several messages recently about problems with education subscriptions
Need IT Admin https://community.adobe.com/t5/get-started/creative-cloud-app-can-t-manage-apps-don-t-have-an-it-adm...

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