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Mystery Charge on Card but no Invoice

New Here ,
Jul 22, 2020

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We had an Adobe account for a couple of years, and the monthly payment always comes out at the end of the month for the same amount. However, since 6th of February 2020, a new amount of 18.44EUR has been added to the Credit Card every month. It is separate from our usual plan payment. I am not able to locate an Invoice for this charge on the Billing information site. Could you help me identify what is this charge for and how do I go about getting an invoice for it? Or six invoices at this point?

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Mystery Charge on Card but no Invoice

New Here ,
Jul 22, 2020

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We had an Adobe account for a couple of years, and the monthly payment always comes out at the end of the month for the same amount. However, since 6th of February 2020, a new amount of 18.44EUR has been added to the Credit Card every month. It is separate from our usual plan payment. I am not able to locate an Invoice for this charge on the Billing information site. Could you help me identify what is this charge for and how do I go about getting an invoice for it? Or six invoices at this point?

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Jul 22, 2020 0
Adobe Community Professional ,
Jul 22, 2020

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Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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