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Não consigo cancelar a minha assinatura!

New Here ,
Jan 10, 2018 Jan 10, 2018

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Caros,

Nao estou conseguindo cancelar as minhas assinaturas do meu plano de fotografia e tambem do illustrator.

Não tem nenhuma opção para cancelar o meu plano e preciso faze-lo urgentemente!

Agradeço breve retorno

Ricardo

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Creative Cloud

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correct answers 1 Correct Answer

Adobe Employee , Jan 11, 2018 Jan 11, 2018
Hi Ricardo,Cancellation of subscription after 14 days of purchase has a cancellation fee, maybe some of you still have to cancel due to the following reasons:1. Moving to another country2. Moving to CCTeam from Individual CC or vice versa3. Duplicate purchase by accident. 4. Been provided a complimentary subscription from office or institution. In such cases, please tweet us at @AdobeCare or contact-bumper We will assist you. RegardsRajashree

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Adobe Community Professional ,
Jan 10, 2018 Jan 10, 2018

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I have alerted staff.

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New Here ,
Mar 02, 2021 Mar 02, 2021

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I don't owe you anything. I found out I have a subscription, but I didn't buy anything. I would like it to be canceled.

my email on the account is REMOVED

 

[personal information removed for your protection]
[This is a public forum, not Adobe support, please do not post personal information]

 

Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

 

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Adobe Employee ,
Jan 11, 2018 Jan 11, 2018

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Hi Ricardo,

Cancellation of subscription after 14 days of purchase has a cancellation fee, maybe some of you still have to cancel due to the following reasons:

1. Moving to another country

2. Moving to CCTeam from Individual CC or vice versa

3. Duplicate purchase by accident.

4. Been provided a complimentary subscription from office or institution.

In such cases, please tweet us at @AdobeCare or contact-bumper

We will assist you.

Regards

Rajashree

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New Here ,
Jan 18, 2020 Jan 18, 2020

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Por favor, me ajudem. Também não estou conseguindo cancelar minha inscrição. Preciso urgente cancelar meu plano e não tem essa opção no site. Não consigo conversar com ninguém pela central de atendimento e isso realmente é um abuso! Não tem suporte de ajuda que funcione!

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