Need a refund, being charged from somewhere

New Here ,
Sep 03, 2020

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I just got charged 20 bucks for some adobe plan, and i cant contact support in anyway, they say there is a chat support but i have yet to find that with the continuous circle that redirects you to the contact page. 

How do i get ahold of adobe to cancel a plan on a account i have no access too?

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Account management, Billing

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1 Correct Answer

Adobe Community Professional , Sep 03, 2020
Manan Joshi Adobe Community Professional , Sep 03, 2020
Hello,Sorry to hear that you are facing trouble. To contact support.Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.https://helpx.adobe.com/contact.htmlClick on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammershttps://tinyurl.com/y7cfrr7y-Manan

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Adobe Community Professional ,
Sep 03, 2020

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Hello,
Sorry to hear that you are facing trouble. To contact support.
Login to your account and navigate to the URL below. Make sure that the browser has cookies enabled, and all script blockers are disabled.
https://helpx.adobe.com/contact.html
Click on the chat icon on the bottom right, and type AGENT to avoid bots and talk to a human.
Also, be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y
-Manan

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Most Valuable Participant ,
Sep 03, 2020

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If you are sure you did not buy a subscription, or do a trial that converts to a subscription, call your credit card company

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