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Need Portfolio HELP, no Portfolio COMMUNITY

Community Beginner ,
Apr 23, 2020 Apr 23, 2020

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Portfolio has no community, please help. I have used Portfolio for years- there is a sudden issue with social media icons no longer working in real world. They work on the tool preview with no problem, the do not work at all on mobile or desktop. I haven't altered settings or done anything. What can be the problem?

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Community Expert ,
Apr 23, 2020 Apr 23, 2020

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Community Expert ,
Apr 23, 2020 Apr 23, 2020

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Hi RoyceDa5Dime,

You are correct, there is no more Portfolio forum.   Post your Portfolio questions here in Get Started.  I'll try to answer your questions if I can.

 

I have no issues with the social media icons on my site using Sawdust Theme.  Did you turn on icons in your settings?  See screenshot.

Left Side ToolbarLeft Side Toolbar

Can you post the URL to your site?

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Apr 23, 2020 Apr 23, 2020

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Thank you for the reply Nancy.

Everything is turned on.

Portfolio is here;

https://royce2b98.myportfolio.com/

social icons in header seem to work on the preview, but they do not work at all in the actual website that I use www.roycedudley.com

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Community Expert ,
Apr 23, 2020 Apr 23, 2020

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Your social icons look OK to me.  Open your navigation menu.

https://royce2b98.myportfolio.com/https://royce2b98.myportfolio.com/

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Apr 24, 2020 Apr 24, 2020

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Yes, the icons are activated in navigation. Also within my dashboard there is PREVIEW, and the social icons open the pages they link to. It has been refreshed as "LIVE" just to be sure. But in actual use  from my domain website where the portfolio is accessed, they do not work, but they used to.

 

Could this be an issue with GoDaddy or with the way Adobe allows GoDaddy to access the page? I really don't think it's within anything I am doing

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Community Expert ,
Apr 24, 2020 Apr 24, 2020

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See screenshot below.  Your custom domain name site is being served over a non-secure HTTP server.  I'm guessing that is the problem.  Your site should be on a secure HTTPS connection. 

 

image.png

 

Submit a help ticket directly to the Portfolio Team.

https://help.myportfolio.com/hc/en-us/requests/new?ticket_form_id=177168

 

 

 

Nancy O'Shea— Product User, Community Expert & Moderator
Alt-Web Design & Publishing ~ Web : Print : Graphics : Media

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Community Beginner ,
Apr 24, 2020 Apr 24, 2020

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Will do. Thank you!

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