Need to cancel due to losing job

New Here ,
Sep 13, 2020 Sep 13, 2020

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Hello all,

 

I have claimed 2 months off for adobe, been paying for 5 years, and now I lost my job and haven't found a new one and it's breaking my neck.

I cannot see the agent chat to talk to (I am located in Germany)and have no idea how to ask for a cancellation- any ideas?

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correct answers 1 Correct Answer

Most Valuable Participant , Sep 13, 2020 Sep 13, 2020
To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html-or Chat link https://helpx.adobe.com/contact/support.html -click the chat icon at the bottom right of the page to open a chat session-the chat icon looks like '3 dots inside a circle' at the lower right-type AGENT into the chat window to connect directly to a person rather than the AIDo be aware that Adobe's staffing is impacted by the virus, so wait times are long   To cancel without paying the fee yo...

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Most Valuable Participant ,
Sep 13, 2020 Sep 13, 2020

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To Cancel https://helpx.adobe.com/manage-account/using/cancel-creative-cloud-subscription.html
-or Chat link https://helpx.adobe.com/contact/support.html

-click the chat icon at the bottom right of the page to open a chat session
-the chat icon looks like '3 dots inside a circle' at the lower right
-type AGENT into the chat window to connect directly to a person rather than the AI
Do be aware that Adobe's staffing is impacted by the virus, so wait times are long

 

To cancel without paying the fee you will neet to contact chat

 

Also: beware of answering anyone who sends you a private message
-click for more information about scammers https://tinyurl.com/10791730

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New Here ,
Sep 15, 2020 Sep 15, 2020

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Thank you so much, Adobe was kind enough to help me out here.

Thanks also to Olga who supported me. ❤️

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