Need to cancel free trial

New Here ,
Dec 15, 2020

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On the help section it says there should be a manage plans and cancel plan botton on my account, but this is not there. Can I speak to someone about cancelling my plan? Thanks

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Community Information, General Feedback, How to

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Adobe Community Professional ,
Dec 15, 2020

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I've moved this from the Using the Community forum (which is the forum for issues using the forums) to the Account, Payment, & Plan forum.

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Adobe Community Professional ,
Dec 15, 2020

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Adobe Community Professional ,
Dec 15, 2020

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There is nothing to cancel until the 8th day when your trial converts to a paid plan.

You have 14 days to cancel without penalty and receive a refund.

 

1. With a browser that accepts cookies and does not have script blockers, please log-in to your account portal below and click on Manage Plans.

https://account.adobe.com/plans
2. If you still need help, scroll down to Contact Adobe on the same page.
3. Online chat is available in English 24/7.
4. In the chat box, type AGENT followed by enter key and wait for a human.
5. Alternately, phone customer service M-F during normal business hours.
https://helpx.adobe.com/contact/phone.html

===============
How do I Cancel my Subscription?
https://helpx.adobe.com/manage-account/using/cancel-subscription.html
===============
The TERMS you agreed to when you joined:
https://www.adobe.com/legal/subscription-terms.html

 

Nancy O'Shea, ACP
Alt-Web Design & Publishing

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