Need to speak to customer service to cancel my plan as I have subscribed to the incorrect plan

New Here ,
Jul 08, 2020 Jul 08, 2020

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Who can I call or write to? I intended to sign up only for 2 months and no longer need Adobe anymore and found out i have signed up for the annual plan which comes with a hefty cancellation fee, especially when i wont be using it for the next 10 months under the annual plan. Who can i speak to to resolve it? 

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Adobe Community Professional ,
Jul 08, 2020 Jul 08, 2020

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Hello,

Sorry to hear that you are facing trouble but unfortunately you will not find the help you need at these forums. These are peer to peer forums and no one here has access to your account information. You will have to contact Support for the resolution of your issue. Click on the following link
https://helpx.adobe.com/contact.html
Make sure you are logged into your AdobeID, your browser has cookies enabled and no script blocker is enabled. Click on the chat icon on the bottom right.
Also be mindful of answering anyone who sends you a private message. See the following for more information about scammers
https://tinyurl.com/y7cfrr7y

-Manan

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Adobe Community Professional ,
Jul 08, 2020 Jul 08, 2020

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Most Valuable Participant ,
Jul 08, 2020 Jul 08, 2020

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When you 'click to agree' to the subscription terms while buying a subscription, that means that you really do need to read BEFORE you buy a subscription... https://www.adobe.com/legal/subscription-terms.html

 

SOME programs are available Monthly https://community.adobe.com/t5/Get-Started/Being-charged-for-a-full-year-when-i-m-on-month-to-month/... - links and pictures

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